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Pros: Sumsub starts the process with email verification, which helps the system identify new users and ensures a smooth start to the journey. This is beneficial for companies as it provides an added layer of security and helps prevent fraud. Email verification also helps to ensure that the user is who they claim to be and that their information is accurate.

Cons: Explicit user consent for documen sharing and storage is not taken.

Pros: Shufti Pro’s initial screen is designed with simplicity, with the main point of focus being the age requirement, which is highlighted in the text. This helps to guide the user through the process and make the buttons easily approachable.

Cons: The search bar for selecting the country could be wider, which would make it easier for users to find their country of residence. Additionally, the color of the country’s name used on the screen seems to be out of theme and could be improved to match the overall design.

Cons: The instructions provided on the screen are clear and to the point, but some guidance based on images could be more impactful for users who do not take the time to read the content. This could be achieved by adding annotated illustrations or images to guide users through the process.

Pros: The design of Passbase’s initial screen is user-friendly and guides the user smoothly through the verification process with plenty of instructions and confirmation popups.

Pros: A language tab is provided for user convenience, and the interface is simple with easy-to-understand instructions.

Pros: Passbase obtains the user’s permission before proceeding with the data collection process, and provides clear instructions on how to prepare for the next step.

Pros: Passbase obtains the user’s permission to submit the collected data, and provides clear instructions that the verification has been submitted for processing.

Cons: The language of the instructions is not always consistent, with some requests written as dropdown lists even though they are presented as checkboxes.

Pros: Onfido’s initial screen provides users with details before taking any action when redirected from a computer, which can help users understand the process and what to expect.

Cons: Explicit user consent is not taken for data collection and storage.

Pros: Veriff obtains the user’s consent before accessing the camera and microphone, ensuring user’s privacy.

Cons: An option to obtain consent for the privacy policy would be helpful.

Pros: The steps are mentioned clearly that informs the user what they need to prepare in advacne.

Cons: There is no explicit user consent for document sharing and storage taken.

Cons: Too much white space on the screen.

Pros: The initial screen is simple and user-friendly, guiding the user smoothly through the verification process with clear instructions.

Cons: The design could be more visually appealing and modern.

Pros: The Incode initial screen presents a user-friendly interface that allows users to easily navigate to the KYC flow. The design is simple and straightforward, making it easy for users to understand where to begin the verification process.

Cons: Explicit user consent for data collection and storage is not taken

Pros: Stripe presents their branding prominently on the initial screen, which helps to build trust with the user. They also provide a link to their privacy policy, which is a best practice for user privacy. They offer the option for the user to finish the process on a mobile device, which is convenient for users who are on the go. Additionally, they provide a language selection and contact options, which is helpful for users who may need assistance.

Cons: The design of the document choice screen appears dated and could be improved for a more modern and user-friendly experience.

Pros: Trulioo’s initial screen presents a user-friendly design, with a tooltip option provided to assist the user in understanding the actions they are performing. Additionally, alternative methods of uploading documents are also provided, giving the user more options.

Cons: Trulioo does not have multilingual support.

Pros: IDScan.net presents all the steps of the verification process on a single screen, which can simplify the user experience.

Cons: The design of the initial screen does not effectively communicate the touchpoints and does not follow the “”Keep it simple, stupid”” (KISS) principle.

Cons: Explicit user consent for data collection is not taken.

Pros: The country selection menu is user-friendly and easy to navigate, and the document type selection process is straightforward. This allows for a streamlined process and minimizes confusion for the user. This improves the user experience and increases the chances of successful verification, reducing the chances of abandoned journeys.

Pros: Sumsub utilizes in-app cameras, which are user-friendly and easy to use compared to other vendors. This improves the user experience and increases the chances of successful verification.

Pros: The instructions provided by Sumsub are clear and easy to understand, with the use of illustrations to aid in user comprehension. Additionally, the graphical representation of potential attempts helps users understand the process and increases the chances of successful verification. This improves the user experience and increases the chances of successful verification.

Pros: Shufti Pro uses the native camera on the device, providing clear results, and the process of capturing the documents is straightforward and easy to understand.

Cons: The capture screen could benefit from outlined markings to assist the user in positioning the document correctly.

Pros: Based on the verification settings, the user is also asked to confirm the OCR data before submitting. This helps to ensure that the data is accurate and that the user has a chance to review and correct any errors. Additionally, Shufti Pro confirms the image quality with the user before submitting the proofs, which helps to ensure that the best possible image is provided.

Pros: The company offers a dropdown menu that enables users to select their country, and clearly requests the document type to be chosen by using a checkbox.

Pros: The design is consistent, and the process is simplified into stages with consent checkmark options to support compliance standards. A progress bar is also included to indicate the user’s progress.

Pros: Clear instructions are provided for preparing to upload the ID card front side. This helps users understand the process and increases the chances of successful verification.

Pros: The full-width camera feature makes it easy for users to upload images. Additional tips are provided to guide the user through the process.

Cons: The layout of the buttons is poor.

Pros: The screen allows users to select their IDV criteria and provides a picture of the ID card and a guide screen before actually taking the picture. This helps the user to understand the process and increase the chances of successful verification.

Pros: Onfido provides helpful tips to make the image clear and unobstructed, which can help increase the rate of acceptance.

Pros: An enlarge image option is available, which allows users to double-check the picture in case of a blur result.

Cons: This screen could benefit from some visual direction or outline like Sumsub, which would help guide the user in capturing the image.

Pros: Veriff provides clear information about the allowed documents to be uploaded, and a full-width camera for easy adjustment. However, the user does not have the option to review the image before submitting for verification.

Pros: IDology provides clear instructions and requirements for capturing the image, along with a template image to assist the user in understanding the process.

Pros: The instructions provided on this screen are clear and easy to understand, which helps the user capture the image easily. The auto-capture functionality also works well and makes the process more efficient.

Pros: IDology informs the user that the capture was successful and provides the option to retake the image if needed. The user can easily understand that the current step has been completed and that the next step is now required. A loading screen is also present to keep the user engaged while the next screen is loading.

Pros: The user is given the option to select their country and the type of document they wish to upload. The design is visually pleasing and easy to navigate. Clear instructions are provided for preparing to upload the ID card front side, including a template image for better understanding. The capture screen has marked outlines to assist the user in positioning their document correctly. Real-time image adjustments are also available to ensure the best possible image is captured. The user is given the option to confirm the uploaded document is visible and clear, and to try again if needed.

Cons: The search bar for the country could be more prominent and easier to locate. The instructions could be more interactive, such as using illustrations or animations. The capture screen could be made more interactive, such as using animations or illustrations to guide the user. The design could be more visually appealing and modern. The capture screen lacks marked outlines to assist the user in positioning their documents, which can make it more difficult for users to ensure their documents are properly aligned.”

Pros: On the document choice screen, Incode provides clear instructions to guide users on which document to upload for verification. The instructions are easy to understand and help users navigate the process efficiently.
When capturing the document, Incode has a smooth and user-friendly design. They provide a final result option preview that allows users to see the result of the validation check before proceeding. Incode also provides a loader to keep the user engaged while the image is being uploaded and processed.

Cons: There is no revert option available in case a user wishes to retake the picture.

Pros: Stripe provides a loader to keep the user engaged while the page is loading and instructions to help the user capture the image, which is helpful for users who may not know what to do. They also provide the option for the user to capture the image on a mobile camera and to upload the image again if an error occurs.

Cons: The camera screen is not full width, which may make it more difficult for the user to capture the image. There are no helpful hints or instructions provided to help the user figure out how to take the image and the user also cannot know whether to upload the front or back side of the image. Additionally, there is no option for the user to edit the input fields, which could be helpful for users who may need to make corrections.

Pros: In this screen, the user is asked to choose the document they wish to upload. The user is also provided with a “Help” button located in the top right corner of the screen. Before beginning the task, Trulioo provides a few instructions to help the user understand what they need to do next.

Cons: The design appears to be out-dated, and there are no clear instructions on the screen. Trulioo offers the option of scanning an ID and a photo of the user instead of uploading documents. However, the camera screen has a lot of white space, and there is no option available for retaking the image.

Pros: IDScan.net provides hints while uploading the image, which helps the user adjust the card accordingly. Additionally, the option to retake the image allows the user to provide the best possible image.

Pros: IDScan.net alerts the user if the image is not correctly uploaded, which helps to ensure that the best possible image is provided.

Pros: Sumsub utilizes in-app cameras, which are user-friendly and easy to use compared to other vendors. This improves the user experience and increases the chances of successful verification.

Pros: Sumsub includes an interactive gif to guide users through the biometric verification process, making it easy to understand and complete. This improves the user experience and increases the chances of successful verification

Pros: The instructions provided on this screen are clear and easy to understand, and the button placement is consistent. This makes it easy for users to understand the process and increases the chances of successful verification.

Pros: Shufti Pro uses the native camera on the device, which provides clear results, and the user has the option to capture the image again if necessary.

Cons: The instructions for focusing the face in the circles are not clear, and no tips are provided to help users determine if they are doing it correctly.

Cons: It can be difficult to focus the face in the circles, and no tips are provided to assist the user in this process.

Cons: It is difficult to focus the face in the circles. No tips are provided to help the user determine whether he is doing it correctly.

Pros: Onfido provides useful tips before submitting and capturing the selfie, which can help users understand the process and increase the chances of successful verification.

Pros: A supportive mold is available to help users capture the best possible selfie.

Pros: Onfido provides an option to confirm the final result before submitting the image for verification and allows users to retake the image if needed.”

Pros: Veriff provides clear instructions for taking a selfie and the oval size provided is large enough to fit the user’s face.

Pros: Clear instructions are provided for preparing to upload the ID card front side, including a template image for better understanding.

Cons: The instructions could be more interactive, such as using illustrations or animations

Pros: Incode provides clear and detailed instructions on how to take the selfie for verification. This helps users understand the process and increases the chances of a successful verification.
When capturing the selfie, Incode provides a mold to help users take the best possible image for the verification process. They also include a waiting screen with supportive text to keep the user engaged while the image is being processed.

Pros: If an error occurs during the image capture, Trulioo allows the user to retake the image. They also provide an alternative option of uploading a document on the same page.

Cons: It does not explain what went wrong during the image capture. Trulioo provides instructions for taking a selfie, however it requires too much effort for writing “Official Use Only” and “date” on a piece of paper.

Pros: The process is user-friendly and easy to complete. Additionally, the overall flow of the verification process is designed to be comfortable for users, with minimal strain. This improves the user experience and increases the chances of successful verification.

Pros: Sumsub provides the option to update the document before submitting it for verification, ensuring that the information provided is accurate. This increases the chances of successful verification, reduces the need for manual review and follow-up, and improves the user experience by keeping them engaged while the verification process is ongoing, reducing the chances of abandoned journeys.

Pros: Shufti Pro maintains consistency in its user interface throughout the entire process, and it takes feedback from the end-users, which can help to improve the service.

Cons: The “”Poor”” button and the “”Skip”” button overlap each other, which may cause confusion for users. Additionally, the layout of the buttons could be improved for better usability.

Pros: Shufti Pro provides an interactive loader to keep the user engaged on the screen while

Pros: The design is consistent, and the process is simplified into stages with consent checkmark options to support compliance standards. A progress bar is also included to indicate the user’s progress.

Cons: The language of the instructions is not always consistent, with some requests written as dropdown lists even though they are presented as checkboxes.

Cons: The layout of the buttons is poor.

Pros: The redirection to the desktop screen takes a small interval of a few seconds, and the user will see the desktop screen updated, which can provide a good user experience.

Pros: Interactive loaders are provided while waiting for the documents to be processed to keep the user engaged.

Pros: Veriff informs the user that the documents have been successfully submitted for verification and the process is complete with a Thank You message.”

Pros: IDology clearly communicates the steps involved in the verification process, and includes a country selection option.

Cons: There is an excessive amount of white space on the screen, which could be utilized to better guide the user through the process.

Pros: A loading screen is present to keep the user engaged while the next screen is loading.

Pros: The statement on this screen clearly communicates that the verification process has been completed, and the user can proceed with their task.

Pros: Jumio offers a simple and easy-to-use design with numbered steps that assist the user in uploading their documents. This helps to keep the process organized and easy to understand.

Cons: The capture screen lacks marked outlines to assist the user in positioning their documents, which can make it more difficult for users to ensure their documents are properly aligned

Pros: The screen displays a clear indication of the status of the verification process, using a color scheme to indicate success or failure. The name of the test that was conducted is also displayed.
A unique feature of Incode is the option to save an electronic signature (E-sign) as part of the verification process, which is a feature not commonly offered by other vendors in the KYC flow.
The screen clearly indicates that the verification process is complete and informs the user that they should wait for a subsequent response. This helps to keep the user informed and engaged during the wait time.

Cons: The status information provided is limited to the success or failure of the liveness test, with no further details or explanations given in the event of a failure. Additionally, there is no option for the user to see why the verification was cancelled. There are no instructions provided for how to complete the E-sign process.

Pros: Stripe clearly states that the documents have been submitted and that if anything else is needed, they will contact the user directly. This is helpful for users who may be unsure about the status of their verification.

Cons: The “”continue”” button is not clear on what the next step is.

Pros: The screen provides an overview of the verification process, stating that the process has been completed and that the user may now close the browser.

Cons: It does not show the uploaded documents for cross-checking.

Pros: They have a progress bar in a step-by-step process which helps the user identify their journey. The UI is straightforward and self-explanatory.