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Pros: A very interactive gif is shown on the login page. In addition to that, ReCaptcha is also there to protect the system from bot attacks. Furthermore, copyright is also present on the screen.

Pros: Pros: Users are provided multiple options to sign in to the system. Copyrights are present below, along with the links to the Privacy Policy and Terms & Conditions.

Cons: The image on the right seems out of sync with the design system of Sumsub. Also, ReCaptcha is missing to avoid bot attacks.

Cons: Login based on third-party is not provided.

Pros: 2FA is a default field in the Jumio back office and allows users to use Single Sign-On. Additionally, there are copyrights mentioned below, as well as links to the privacy policy and data protection policy.

Pros: Simple and updated design along with easy functionalities to let user login and register on the same page.

Pros: Stripe continues its legacy in the good Ui/Ux even in the login screen. We also can see SSO.

Cons: The design seems slightly off compared to the competitors. Also, privacy policy link is missing.

Cons: The design seems slightly off compared to the competitors. Also, copyright and privacy policy links are missing. In addition to that, having a developer’s guide on the login screen doesn’t make much sense.

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Pros:

• The onboarding flow is very streamlined. By just filling out the signup form user is redirected to the dashboard.
• Users don’t get lost after landing in the backoffice; Shufti Pro provides them with detailed demos and tooltips.

Pros: This shows consistency in the design. Where multiple steps are involved in the back office, a stepper on the left pane of the screen gets visible.

Pros: Onboarding is a streamlined process. Filling out the signup form user is directly routed to the dashboard.

Cons: After landing in the dashboard user felt lost. As there is no guidance/tooltips.

Cons: No open signup is available. The user has to ask support to get access.  On the first login, there are no tooltips.

Cons: Complex signup process, including multiple calls with the support and sales team.

Cons: No open signup is available. The user has to ask support to get access.  On the first login, there are no tooltips.

Cons: No open signup is available. The user has to ask support to get access. On the first login, there are no tooltips.

Cons: No open signup is available. The user has to ask support to get access. On the first login, there are no tooltips.

Cons: No open signup is available. The user has to ask support to get access. On the first login, there are no tooltips.

Cons: No open signup is available. The user has to ask support to get access. On the first login, there are no tooltips.

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Pros:

• Shufti Pro provides a date picker to the users based on which verification stats are updated. Users can quickly see the acceptance and decline rates and pending transactions.
• A World map is provided by the Shufti Pro to the merchants so that, based on a heatmap, traffic based on the regions can be tracked.

Pros: Sumsub provides a multilingual option in the backoffice. Here the user can see the stats of verification based on the verification status and countries’ volumes.

Cons: The first view of the backoffice seems messy and cluttered.

Pros: Incode has easy to navigate Dashboard along with precise information related to ID validation and its pricing.

Cons: No proper dashboard is being provided.

Cons: Onfido doesn’t provide any details useful for merchants in terms of tracking the decline reasons, traffic origin, etc.

Pros: Dashboard is the default opening page where landing preview gives a bird eye view to the user along with the payment method option.

Cons: No proper dashboard is being provided.

Pros: Confirmation message along with the invitation for the next step, i.e., Customization of the Dashboard.

Pros: The dashboard fulfills all criteria to have a sparrow-eye view, and it will be a favorite to see analytics by the executives.

Pros: The dashboard seems outdated, and basic stats are also missing. There are links for exploring the Trulioo APIs, although they are on the left menu.

Cons: These stats only contain the graphs regarding verification type, but stats for acceptance rate and decline rate are missing.

Pros: Very basic design but simplicity and explanation is the best part as we can see the welcome message.

Cons: Too many options on the sidebar, which confuses a user to select to get targetting one.

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Pros:

• Shufti Pro provides proper pagination. Other than that, statuses are visible, and tooltips are provided to give details to the users.
• Advanced search allows the user to search for any transaction based on any parameter. A user can add multiple parameters and search with any combination of those.
• Very rich data is present on the transaction details page. From “General Data” to “Browser Info.” In addition, Shufti Pro also provides the delete functionality to users. Other than that, the design of the transaction details page is obvious, and the information is displayed in a very structured format. There is an option to download the details in PDF format.
• Shufti Pro also provides detailed end-users Browser information to the merchant.

Pros: Verification logs are not in detail.

Pros: Sumsub has tried to provide maximum verification logs in the backoffice.

Cons: Details of verification are hard to analyze. There is high cognitive load.

Pros: There is a list of Verifications available to check. Every session information contains detailed information related to any IDV.

Pros: Onfido’s reports are in detail, along with the exact reasons for the decline.

Pros:

• Screening requests can be searched based on several fields. Also, the user can apply filters on all the major screening attributes.
• Verification requests can be searched based on several fields. Also, the user can apply filters on all the major verification attributes.
• Transaction logs are present, but details regarding geo-location or download options are missing.

Cons: The visual design is very conventional, which would be hard for the users to adapt to and is difficult to understand. The “created” date is missing in the table listing. The “Other” column is not clarifying the meaning and purpose.

Cons: There should be some predefined filters like “last week”, “last 30 days”, “last month”, etc.

Cons: Decline reasons are not provided.

Cons:

• Nothing unique is provided here, just a simple table listing. Even an advanced search is missing.
• Here, transaction logs are present, but any details regarding geo-location, browser details, or download options are missing.

Pros:  Extensive option or list with details, i.e., ID#, time stamp, Geolocation, etc., can be seen in the list.

Cons:

• A user can be lost in the too many open options in the sidebar where even the recent activity can be shown in just one dashboard.
•  Details for specific verification are shown in a straightforward format, and the download option is not prominent.

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Pros: The billing section is very transparent and clearly shows the balance in the top right corner. They offer the details against every verification top-up amount, deduction amount, etc. Also, Shufti Pro allows user to update their account balance at any time through their credit/debit card.

Pros: Merchants are given the option to select the pricing plan through the back office. In addition, the merchants also have the option to view the plan details.

Cons: The billing is not transparent as compared to the top competitors.

Cons: Billing details are not transparent.

Cons: The billing is not transparent as compared to the top competitors.

Cons: Billing details are not transparent.

Pros: Veriff provides the pricing plan within the system, and lets merchants know the details.

Cons: On clicking the pricing, the user is routed to the website. However, other vendors are providing the pricing within the back office.

Cons: Billing is not transparent.

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Pros:

• Developers can create a new key at any point they want.
• Shufti Pro lists the users’ detailed login history to maintain the platform’s security. Along with the IP, the merchant can search for any particular user activity through name or email.
• Shufti Pro allows you to add new users to the system with custom permissions of the platform. The good thing is that they have provided the permissions with proper grouping.
• The user has the flexibility to enable or disable the 2FAs on the platform, and you can also change the password at any time.

Cons:

• Only one API key is functional at a time.
• 2FA is only applied to email. If users want it enabled on authenticator devices, it’s impossible for them.

Pros:

• In the user profile setting, an option for activating notifications on personal email is also provided.
• A unique feature is provided by Passbase. Merchants can very easily modify and customize the branding of the verification flow. Not just the logo, but even more than that, as users can update the font family, button colors, etc.

Cons: It seems like the separation of concerns is not considered by the UI designers. The feature settings page presents the option to add a card. However, it should be in the billing section.

Pros:

• Merchants can update their profiles, including passwords, names, and 2FA settings. In addition to that, Sumsub provides the details of active sessions.
• Required filters are also provided here, along with the functionality of adding new users to the system via roles.
• Sumsub allows the merchants to customize the branding end fully. Regarding the feature that requires an additional cost, Sumsub has mentioned that openly and provided a link to contact the sales team to enable that.

Cons: Settings like branding, multiple API keys, and verification flow customization are unavailable.

Pros:

• Jumio allows the merchant to add their team members to the system based on predefined roles. In addition, there is an option to download the list of users.
• Here Jumio is providing the options for the configurations of the verification flow. Here, developers can set the Token Lifetime and provide their callback URLs separately for each case. In addition, there is an option to update the document delivery method.
• Merchants are allowed to customize the verification interface by providing their colors, logos, and images of icons. In addition, the logo’s dimensions and size are also mentioned.
• Here, developers can create multiple API tokens for different apps and testing. Also, there is a toggle switch through which merchants can enable and disable the API tokens.
• To allow the merchants to access the mobile apps quickly, Jumio provides them with the links and QR codes for play stores within the back office.
• Like Veriff and Sumsub, Jumio configures ID documents for different regions.

Cons: Settings like branding, multiple API keys, and verification flow customization are unavailable.

Pros: In the settings, they provide the option of setting the time zone according to the local time.

Cons: Feasibility for customization of verification flow is not available.

Cons: Update button is missing on the screen. Also, the design contains a lot of space.

Cons: As other vendors provide details about the last sign-in and active sessions, these functionalities are missing in the Veriff. It only allows you to add new users, but several useful and important features are missing.

Pros: Instead of a sidebar, they provide cards for different settings. They are also providing multiple products that can be enabled to boost revenue, fight fraud, manage finances, and more.

Pros: Here, Trulioo is providing tabs for the different statuses of the users.

Cons: Like Shufti Pro, Trulioo is also adding new users based on permissions instead of roles.

Pros:

• They allow users to add ID notes against each verification request. Also, an IP location alert is generated and can be seen in the geotrace result column.
• The user can set the callback timeout.

Cons: They have a fixed range for setting the callback timeout.

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Pros: This tab gives the feeling that the system is developed from the user’s perspective. Moving outside the platform is not a good approach if a user has to contact support. So Shufti Pro is providing this feature in the back office. And also, users can apply filters and search for specific queries based on the date range.

Pros: In the support, users can also add attachments for the support team.

Cons: Passbase is providing an in-platform live support system. But it’s hard to track the requests and get the data of any historical query like Shufti Pro.

Cons: Sumsub is providing an in-platform live support system. But it’s hard to track the requests and get the data for any historical query like Shufti Pro.

Cons: There is no support available within the backoffice.

Cons: Jumio provides a live chat support system within the application. But it is hard to track the previous questions and tickets.

Cons: There is no support available within the backoffice.

Pros: They provide an option of creating a new ticket for any query or problem. Also, you can attach any file or document.

Cons: Veriff is providing an in-platform live support system. But it’s hard to track the requests and get the data of any historical query like Shufti Pro.

Cons: User is allowed to submit a query to the support team. But there is no tab in the back office to track the previous queries and apply filters.

Cons: Billing is not transparent.

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Pros:

• Shufti Pro’s product demo screen is straightforward to understand. They have mentioned the number of free trials. In addition to that, they are providing two options to the users. One is to test the system independently, and the other is to have a walkthrough via recorded demo videos. In addition to that, they have presented the main services of KYC and AML in front of the demo screen so that users don’t have to struggle to find them.
• They provide complete customization to the end user about the verification flow. An information icon is also provided with all configuration options so the user can get a complete idea from there in case of confusion.

Cons:

• Like Jumio and Veriff, Shufti Pro does not provide document acceptance based on country.

Cons: No demos are available.

Cons: No demos are provided.

Cons: No product demos are provided.

Cons: No demos are provided.

Cons: No demos are provided.

Cons: No product demos are provided.

Cons: Product demos are not available.

Pros: To give a quick demo to users, Trulioo is providing the functionality to merchants.

Cons: Here, Trulioo is providing a product demo, it is hard for a non-technical person to understand the flow and test the verification.

Cons: Product demos are not available.

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